Frequently Asked Questions
Everything you need to know about shopping with Escentual
What are your shipping options and delivery times?
We offer several delivery methods including Standard, Express, and Next Day Delivery. Standard shipping typically takes 2-4 business days, while Express orders arrive within 1-2 business days. Tracking information is provided via email once your order departs our warehouse.
What is your return policy?
You can return any unopened and unused items in their original packaging within 30 days of purchase for a full refund. For hygiene reasons, we cannot accept returns on beauty products or fragrances that have been opened or tested.
Are all products sold on Escentual authentic?
Yes, we are an authorized retailer for every brand we stock. All products are sourced directly from the manufacturers to ensure 100% authenticity and the highest quality standards.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal or Klarna for flexible payment options.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also log into your Escentual account and visit the 'Order History' section to view the real-time status of your delivery.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by destination. Please note that customers are responsible for any local customs duties or import taxes that may apply.