Returns & Exchanges

At Escentual, we want you to be completely satisfied with your purchase; if you change your mind, you can return any unopened and unused items within 30 days for a full refund. Please ensure all security seals remain intact to qualify for a return due to hygiene and safety standards.

Return Process

• 1.
  Initiate Your Return

  Log in to your Escentual account or visit our online returns portal to select the items you wish to send back and receive your unique return authorization number.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Label and Post

  Affix the provided return shipping label to your parcel and drop it off at your nearest designated courier point or local post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, we will process your refund back to your original payment method within 5-7 business days.